Accident vehicle recovery
We can help arrange recovery of your vehicle after an accident and explain the next steps for getting it assessed.
Non-fault motor claims support
Your claim.
Our fight.
Had a road accident that was not your fault? Claim Back can guide you through the claim, help arrange recovery for your vehicle and connect you with support for injury and vehicle damage claims.
✓↗+
People first. Always.Real people in your corner
Recoveryhelp after an accident
Repairsdamage claim coordination
Injurysupport pathway
One teamto guide the next steps
What we do
Support after a
non-fault accident.
One point of contact to help coordinate the key parts of your motor claim and keep you informed.
Replacement vehicle
We can discuss replacement vehicle options while yours is being repaired or assessed. If your vehicle is written off, you can keep the courtesy car for up to five days after you receive your settlement, subject to the applicable terms.
Vehicle repairs & total loss
If your car can be repaired, we’ll arrange the repair process. If it’s deemed a total loss, we’ll work to secure the maximum settlement available for your vehicle.
Injury claim support
If you were injured in a non-fault accident, we can help explain the claims process and connect you with appropriate legal support.
Non-fault claim guidance
We help you understand the steps involved, gather the right details and keep your claim moving.
One point of contact
Clear, considerate updates so you know who is handling things and what is happening next.
Our approach
One team to help you through the aftermath.
An accident can leave you juggling recovery, repairs and paperwork. We help coordinate the claims process and explain what comes next.
Meet your claims partner ↗01
Tell us what happened
We listen, take the key details and explain how the claims support process works.
02
We organise the next steps
We help coordinate vehicle recovery, assessment and other relevant services based on your situation.
03
We keep you updated
You receive clear updates as the claim progresses and know who to contact with questions.
04
We help you move forward
We guide you through the process and help connect the parts of your claim.
Been in a non-fault accident? We’re ready to listen.
Tell us what happened and we’ll talk you through the next steps.
“You focus on what matters. We’ll help with the claim.”THE CLAIM BACK APPROACH
Why Claim Back
Practical support. Clear communication.
A road accident can leave you dealing with more than vehicle damage. Claim Back helps bring the moving parts together, from recovery and repair coordination to guidance on injury claim support.
We explain the process in plain language, keep you updated and give you a clear point of contact while your case progresses.
Talk through your situation ↗Good to know
Questions after an accident?
Here are a few common starting points. We can talk through your own circumstances with you.
01
What should I do after a non-fault accident?
Make sure everyone is safe, exchange details and record what happened. Then speak with us about the claims support you may need.
02
Can you help recover my damaged car?
We can discuss recovery options and help coordinate what happens next, depending on your location and the circumstances of the accident.
03
Is recovery free?
If your non-fault claim is successful, recovery arranged through Claim Back will be free to you. We’ll confirm that your case is eligible and explain the arrangements before recovery is booked.
04
What happens if my car can be repaired?
We can help coordinate the vehicle assessment and repair process and keep you informed about the next steps for your individual claim.
05
What if my car is declared a total loss?
We can support you through the settlement process and help you seek a fair payout. The insurer makes the final decision on the vehicle’s value and settlement.
06
Can you help if I was injured?
Tell us about your injuries. We can explain the next steps and, where appropriate, connect you with legal support for an injury claim.
07
How long can I keep a courtesy car after a total-loss payment?
Where a courtesy vehicle has been arranged for your claim, you may be able to keep it for up to five days after receiving the total-loss payment. We’ll confirm the applicable arrangements for your case.
08
Is every accident claim handled the same way?
No. The right options depend on what happened, liability and your circumstances. We’ll explain the support available before you decide what to do.
Get in touch
Let’s make the next step a clear one.
Had an accident that was not your fault? Get in touch to talk through your situation and the support available.
Email usenquiries@claim-back.co.uk
Call our team07376 691926
Urgent recovery assistance
If you are currently broken down and require emergency recovery, please call 07376 691926 so we can discuss your situation and arrange assistance.